This privacy policy sets out how www.stilldreaming.co.uk uses and protects any information that you give when you visit or purchase from our website. Still Dreaming may change this policy from time to time by updating this page. This policy is effective from 24/04/2020. Still Dreaming is committed to ensuring that your privacy is protected. When using this website should we ask you to provide certain information by which you can be identified, it will only be used in accordance with this privacy statement.
Information Collected When Making Purchases
When a purchase is made, we collect your name, billing address and shipping address (if that differs from the billing address), payment information and email address. This is known as order information. Our site is hosted by Big Cartel which provides us with the online e-commerce platform allowing us to sell products to you. Your order information data is gathered via Big Cartel. They store your data on a secure server protected by a firewall. Information on Big Cartel’s privacy policy can be found here. We also collect payment information as stated above. Order payments are taken by Paypal and Stripe, therefore, payment information includes your credit/debit card number. For information on Paypal and Stripe's privacy policies follow these links: Paypal's Privacy Policy and Stripe's Privacy Policy.
We use Royal Mail's online services to complete order shipping. You can find their privacy policy here.
What We Do With The Information We Gather
We require this information gathered through the site to fulfil orders, process payments and to contact customers when required with order and shop information. The marketing company MailChimp provides us with the sign-up form for our mailing list and all marketing emails that we send out are linked to this. Mailchimp are GDPR compliant and their privacy policy can be found here. If you have subscribed to our mailing list the email address you have provided will only be used for Still Dreaming related emails. You can unsubscribe at any time.
Consent To Collecting Personal Information
When you provide us with your personal information including when placing an order, verifying your payment method, arranging delivery or a return and signing up to our mailing list you are consenting to us collecting it and using it for the above purposes.
Controlling/Sharing and Security Of Your Personal Information
We are committed to ensuring that your personal information is secure. We only share your personal information with third parties to enable us to process and fulfil your orders using Big Cartel, Paypal, Stripe and Royal Mail. Information of their privacy policies and how they store your information is listed above. We will not sell, distribute or lease your personal information. We use Google Analytics to collect information about how you, the customer use the site. You can find the Google Analytics' privacy policy here.
You may choose to restrict the collection or use of your personal information in the following ways: If you have previously agreed to us using your personal information for direct marketing purposes (see Mailchimp above), you may change your mind at any time by using the unsubscribe link which can be found in the footer of each marketing email. If you believe that any information we are holding on you is incorrect or incomplete, please email [email protected]. We will promptly correct any information found to be incorrect.
Contact Us
If you need further information about our privacy policies, how we use your data or have any other questions about our store please send an email to [email protected]