UK Shipping
We use Royal Mail Signed For 1st Class as our standard shipping rate for all UK orders. This service requires a signature on arrival but it doesn't include full order tracking. Estimated shipping time is 1 working day but it can take longer depending on Royal Mail's service.
You can upgrade to Royal Mail Tracked for full tracking throughout shipping at checkout. Estimated shipping time is 1 working day, arriving by 1pm.
International Shipping
All orders from outside of the UK are shipped using Royal Mail International Tracked which includes full order tracking from start to end. Estimated shipping time is 3-5 working days for Europe (Non-EU only*) and 6-7 working days for everywhere else. Customers are responsible for all international fees/customs charges.
Important: *Unfortunately we are currently unable to ship to EU countries and Northern Ireland due to updated shipping regulations (GPSR) in these locations. We also don't ship to Russia, Iran, Iraq, Syria, South and Central America. Due to high rates of packages going missing in some countries, we will not re-send orders if they go missing to the following countries: Afghanistan, Pakistan, Belarus, Ukraine, Nigeria.
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The above shipping estimates will be applied to your order after the turnaround time for each product is complete (see below).
Once your order has been shipped we will notify you by email providing you with a tracking number. Whilst we hope that all orders arrive safely we understand that sometimes parcels do go missing, are delayed, damaged or stolen. If you need help with this please get in touch by emailing [email protected]
Please note missing parcels can only be investigated after 10 working days of the parcel's estimated delivery date for UK orders or 25 working days for international orders.
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Eco-Friendly Packaging
Our packaging is 100% recyclable/biodegradable. Please take care of the planet and recycle your shipping materials.
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Turnaround (Excluding Shipping)
For up-to-date order turnaround times please see below. You can also find specific product turnaround times in the relevant listing.
Made To Order:
Embroidered clothing, accessories and homeware - made by UK based suppliers
25-30 working days
Printed clothing, accessories and homeware - made in-house
7-10 working days
Ready To Ship:
3-5 working days*
*If you order a ready to ship product along with a made to order product the entire order will follow the appropriate made to order turnaround.
Whilst we do always aim to ship all orders within the turnaround time this is an estimate and subject to change. If on the rare occasion this does change, we will email all affected customers.
Need Your Order For A Specific Date?
Please email before ordering and we'll try our best to help.
If you have any questions please email [email protected]